Frequently Ask Questions
Below are frequently asked questions, you may find the answer for yourself.
We offer hasselfree shipping, completely insured product delivery from door to door with premium courier service like BlueDart.
Across India, almost in all major cities, Product will be delivered within 5-6 working days after dispatch.
As of now, we do not ship our products internationally directly. However, we are open to supply our products anywhere worldwide if customer has arrangements to pickup from India.
- We offer easy payment through Razorpay. Using Razorpay, you can pay with Credit Card, Debit Card, UPI, QR Code Scanning, Internet Banking etc.
- We also offer COD (Cash on Delivery) with Service of Blue Dart.
- Customer wants to make payment using Online Banking, the bank details is available at the time of Check Out while shopping.
Your purchase is 100% Safe.
We do not store any sensitive information such as Credit Card, Debit Card, CVC Code, Banking Password etc.
KanchanOrna.com is protected with CloudFlare SSL (secured socket layer).
Payment with Razorpay is also protected and well-known across India.
You just need to create a free account on KanchanOrna.com
Once your Email ID verified, your account will be activated.
After account activation, you will be able to explor our products and purchase it with simple steps.
After placing the order, if you want to cancel the order, it can be done after login to your account on KanchanOrna.com.
If order is with advance payment, the money will be refuned on the same day or next day on the bank details submitted to us.
It is very easy, no worries.
Yes, it is important to create an account with KanchanOrna.com to place order.
It will help you to access your purchase history, order return, refund, order traking etc.
Once order is placed, you can track your order after login to your account on KanchanOrna.com.
Once order is dispatched, you can track the order on KanchanOrna.com as well as on BlueDart.
Please check complete detaisl about Return, Refund and Exchange of a product on below links.
https://kanchanorna.com/return-refund-policy
All the Gold Jewellery that we supply are Hallmarked with 916.
All the Silver Jewellery that we supply are Hallmarked with 925.
We are BIS Certified. All the jewellery of gold or silver that we sell will be hallmarked as per the Government policies.
